Critical issue reporting within 72 hours of discovery ensures optimal resolution opportunities and protects your rights as a buyer while enabling our team to implement the most comprehensive problem-solving approaches available. Early reporting allows for immediate evidence preservation, rapid investigation initiation, and implementation of time-sensitive resolution strategies that become less effective or unavailable as time passes after initial vehicle delivery or problem identification.

Emergency contact methods remain available 24/7 for urgent situations involving safety concerns, major mechanical failures, title problems, or other critical issues that require immediate attention and cannot wait for standard business hour resolution. Priority handling protocols ensure that serious problems receive expedited review, immediate resource allocation, and accelerated resolution timelines that protect buyer interests and maintain marketplace safety standards.

Time-sensitive documentation requirements emphasize the importance of immediate problem recording through photographs, written descriptions, witness statements, and professional evaluations that may become more difficult to obtain or less reliable as time passes. Fresh evidence collection provides the strongest foundation for successful dispute resolution and ensures that all relevant factors are properly documented and preserved for evaluation.

Late reporting limitations may restrict available resolution options, reduce compensation eligibility, or complicate problem verification processes as evidence becomes less available or reliable over time. While we strive to assist all buyers regardless of reporting timing, prompt communication significantly improves the likelihood of favorable outcomes and enables access to the full range of resolution tools and resources.

Proactive communication benefits extend beyond individual problem resolution to contribute to overall marketplace improvement through pattern identification, seller performance tracking, and systematic issue prevention that benefits all marketplace participants. Your prompt reporting helps us identify recurring problems, implement preventive measures, and maintain high standards of seller performance and buyer protection throughout the platform.