Return eligibility determination follows clearly defined criteria and policy guidelines that establish valid reasons for return requests while ensuring fair treatment for all marketplace participants. Acceptable reasons include significant condition misrepresentation, undisclosed damage discovery, title irregularities, mechanical problems not disclosed in listings, and safety concerns that substantially affect vehicle value or usability. Each return request undergoes thorough evaluation against these established criteria to ensure consistent and fair decision-making.

Documentation requirements for return requests include comprehensive photographic evidence of issues, detailed written descriptions of problems, professional inspection reports when available, and supporting materials such as maintenance records, repair estimates, or expert opinions that substantiate claims. Complete and accurate documentation significantly expedites the review process and improves the likelihood of favorable resolution outcomes.

Return timeframes vary based on issue type, purchase amount, vehicle category, and discovery circumstances, with most standard returns requiring initiation within seven days of vehicle delivery for full consideration. However, certain issues such as title problems, undisclosed accident history, or mechanical defects that require professional diagnosis may receive extended consideration periods based on the complexity of identification and verification requirements.

Evaluation processes include independent verification of claims, seller communication and response opportunities, third-party expert assessments when necessary, and comprehensive review of all transaction documentation to ensure accurate and fair decision-making. Our evaluation team considers multiple perspectives, weighs evidence objectively, and applies consistent standards across all return requests while accounting for unique circumstances that may warrant special consideration.

Return processing includes coordination of vehicle pickup arrangements, condition verification procedures, refund processing timelines, and any applicable restocking fees or return costs that may apply based on specific circumstances. Clear communication throughout the return process ensures all parties understand requirements, timelines, and outcomes while maintaining transparency and professionalism throughout the resolution process.